Luxury Front Desk Agent - Guest Experience Leader

Rebel Hotel Company; Santa Barbara (CA); On-site; USD 25,000 - 36,000; Full time

Job summary

El Encanto, a luxury resort in Santa Barbara, seeks a Front Desk Agent to deliver a warm, personalized guest experience from arrival through departure, reflecting its renowned service standards.

You will manage check-ins/check-outs, verify reservations, process payments, and uphold guest privacy while supporting VIPs and special occasions. This role requires poise, discretion, and teamwork across departments.

Qualifications

• Polished hospitality professional with guest-first approach.
• Ability to anticipate guest needs and handle requests discreetly.
• Excellent communication across departments and teams.

Responsibilities

• Create a warm, personalized guest experience from arrival to departure, reflecting luxury standards.
• Verify reservations, process payments, and maintain accurate guest profiles and folios.
• Collaborate with Housekeeping, Reservations, Engineering, and F&B to ensure seamless operations.

Skills

Customer service

Hospitality

Communication

Attention to detail

Job description

El Encanto, a luxury resort in Santa Barbara, seeks a Front Desk Agent to deliver a warm, personalized guest experience from arrival through departure, reflecting its renowned service standards.

You will manage check-ins/check-outs, verify reservations, process payments, and uphold guest privacy while supporting VIPs and special occasions. This role requires poise, discretion, and teamwork across departments.