Luxury Hotel Security & Guest Experience Specialist

Rebel Hotel Company; Santa Barbara (CA); On-site; USD 28,000 - 36,000; Full time

Job summary

El Encanto in Santa Barbara is seeking a Security Agent to maintain a visible security presence across the property and support a luxury guest experience. You will patrol guest areas, monitor access, and promptly address safety concerns while protecting confidential information and assets.

The role requires professional discretion, calm handling of emergencies, and collaboration with Front Office, Engineering, and other teams to ensure safe, seamless operations.

Qualifications

• Experience in security or hospitality settings preferred.
• Ability to maintain discretion and calmly handle emergencies.
• Excellent communication and de-escalation skills.

Responsibilities

• Conduct regular patrols of guest areas, back-of-house spaces, grounds, parking areas, entrances, and other designated areas to identify and address potential safety or security concerns.
• Monitor property access and activity and respond appropriately to suspicious behavior, disturbances, safety hazards, or other security concerns.
• Support the protection of hotel property, equipment, keys, assets, and confidential information in accordance with established policies and procedures.
• Assist with access control, lost and found, key control, employee entrances, parking, and other security-related functions as assigned.
• Promptly report unsafe conditions, damaged equipment, maintenance concerns, or other hazards to the appropriate department or leader.
• Respond promptly and professionally to accidents, injuries, disturbances, guest concerns, medical situations, alarms, and other emergency or security-related incidents.
• Follow established emergency procedures and assist hotel leadership, emergency responders, or law enforcement when appropriate.
• Prepare timely, factual, and thorough incident reports and maintain accurate security logs and documentation.
• Preserve confidentiality and appropriately handle sensitive guest, team member, security, and investigative information.
• Immediately escalation significant incidents, safety concerns, or suspected violations of Company policy to Security leadership and/or the appropriate hotel leader.
• Participate in safety initiatives, emergency preparedness activities, investigations, and other security programs as directed.
• Provide a professional, approachable, and service-oriented security presence throughout the hotel.
• Assist guests and team members with directions, safety concerns, access needs, and other reasonable requests while maintaining appropriate security protocols.
• Communicate professionally and respectfully with guests, team members, vendors, visitors, and emergency personnel.
• Exercise discretion, sound judgment, and appropriate de-escalation techniques when responding to sensitive or challenging situations.
• Work collaboratively with Front Office, Engineering, Housekeeping, Food & Beverage, Valet, Human Resources, and other departments to support safe and effective hotel operations.
• Maintain professional appearance, conduct, and communication consistent with El Encanto standards.

Skills

Patrol techniques

Guest relations

Emergency response

Job description

El Encanto in Santa Barbara is seeking a Security Agent to maintain a visible security presence across the property and support a luxury guest experience. You will patrol guest areas, monitor access, and promptly address safety concerns while protecting confidential information and assets.

The role requires professional discretion, calm handling of emergencies, and collaboration with Front Office, Engineering, and other teams to ensure safe, seamless operations.