Overnight Front Desk & Guest Experience Lead

Lodging Dynamics; Lakewood (CO); Presencial; USD 25 000 - 33 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance

Dental insurance

Vision insurance

401(k)

Pet insurance

Paid time off

On-demand pay

Leadership development program

Resumo da oferta

Lodging Dynamics Hospitality Group LLC is seeking a Night Auditor to greet guests on arrival, assist with check-in, and provide information to enhance their stay. You will reconcile accounts, verify end-of-day procedures, and respond to emergencies to ensure smooth overnight operations.

The role includes scheduling wake-up calls, processing invoices, and supporting the front desk team with accurate, courteous service.

Qualificações

• 2+ years' experience in customer service or hospitality
• Excellent communication and math skills
• Able to learn computer functions and other on-the-job skills
• Strong eye for details
• Strong written and verbal communication skills

Responsabilidades

• Greet guests upon arrival, check them in and provide information for their stay
• Process invoices, post checks to vendors and distribute employee checks
• Respond to guest complaints, requests and emergencies
• Reconcile all accounts in a timely manner
• Verify that all End of Day work has been performed by other departments
• Schedule wake-up calls and reservations for the following day
• Respond to guest inquiries, concerns and complaints as needed
• Answer phones and place reservations

Conhecimentos

Communication skills

Math skills

Attention to detail

Problem solving

Multitasking

Customer service

Written communication

Verbal communication

Descrição da oferta de emprego

Lodging Dynamics Hospitality Group LLC is seeking a Night Auditor to greet guests on arrival, assist with check-in, and provide information to enhance their stay. You will reconcile accounts, verify end-of-day procedures, and respond to emergencies to ensure smooth overnight operations.

The role includes scheduling wake-up calls, processing invoices, and supporting the front desk team with accurate, courteous service.