Night Auditor & Guest Experience Champion

Lodging Dynamics; Whitefish (MT); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

People-first culture

Travel discounts at hotel partners and

Paid time off

Wellness program

Benefits: health, dental, vision, 401k

Job summary

Lodging Dynamics Hospitality Group is seeking a Night Auditor to greet guests, check them in, process invoices, and support front desk operations to ensure a smooth stay.

You will respond to guest inquiries, reconcile accounts, schedule wake-up calls, and help maintain a welcoming, accurate, and efficient hotel experience.

We value clear communication, strong math and problem solving, and the ability to multitask in a fast-paced environment.

Qualifications

• Excellent communication and math skills.
• Experience in customer service or hospitality.
• Able to learn computer functions and other on-the-job skills.
• Strong eye for details.
• Good problem-solving skills.
• Ability to multitask.
• Solid customer service skills.
• Strong written and verbal communication skills.
• Exceptional customer service skills.

Responsibilities

• Greet guests upon arrival, check them in and provide information.
• Process invoices, post checks to vendors and distribute employee checks.
• Respond to guest complaints, requests and emergencies.
• Reconcile all accounts in a timely manner.
• Verify that all EOD work has been performed by other departments.
• Schedule wake-up calls and reservations for the following day.
• Respond to guest inquiries, concerns and complaints as needed.
• Answer phones and place reservations.

Skills

Communication

Math

Customer service

Attention to detail

Problem solving

Multitasking

Written communication

Verbal communication

Computer skills

Job description

Lodging Dynamics Hospitality Group is seeking a Night Auditor to greet guests, check them in, process invoices, and support front desk operations to ensure a smooth stay.

You will respond to guest inquiries, reconcile accounts, schedule wake-up calls, and help maintain a welcoming, accurate, and efficient hotel experience.

We value clear communication, strong math and problem solving, and the ability to multitask in a fast-paced environment.