Night Auditor & Guest Experience Champion

Lodging Dynamics; Whitefish (MT); Sur place; USD 32 000 - 42 000; Plein temps

Avantages offerts par ce poste

People-first culture

Travel discounts at hotel partners and

Paid time off

Wellness program

Benefits: health, dental, vision, 401k

Résumé du poste

Lodging Dynamics Hospitality Group is seeking a Night Auditor to greet guests, check them in, process invoices, and support front desk operations to ensure a smooth stay.

You will respond to guest inquiries, reconcile accounts, schedule wake-up calls, and help maintain a welcoming, accurate, and efficient hotel experience.

We value clear communication, strong math and problem solving, and the ability to multitask in a fast-paced environment.

Qualifications

• Excellent communication and math skills.
• Experience in customer service or hospitality.
• Able to learn computer functions and other on-the-job skills.
• Strong eye for details.
• Good problem-solving skills.
• Ability to multitask.
• Solid customer service skills.
• Strong written and verbal communication skills.
• Exceptional customer service skills.

Responsabilités

• Greet guests upon arrival, check them in and provide information.
• Process invoices, post checks to vendors and distribute employee checks.
• Respond to guest complaints, requests and emergencies.
• Reconcile all accounts in a timely manner.
• Verify that all EOD work has been performed by other departments.
• Schedule wake-up calls and reservations for the following day.
• Respond to guest inquiries, concerns and complaints as needed.
• Answer phones and place reservations.

Connaissances

Communication

Math

Customer service

Attention to detail

Problem solving

Multitasking

Written communication

Verbal communication

Computer skills

Description du poste

Lodging Dynamics Hospitality Group is seeking a Night Auditor to greet guests, check them in, process invoices, and support front desk operations to ensure a smooth stay.

You will respond to guest inquiries, reconcile accounts, schedule wake-up calls, and help maintain a welcoming, accurate, and efficient hotel experience.

We value clear communication, strong math and problem solving, and the ability to multitask in a fast-paced environment.