Overnight Front Desk & Guest Experience Lead

McKibbon Hospitality; Huntsville (AL); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, vision

Life insurance

Paid time off

401K with matching

Tuition assistance

Job summary

McKibbon Hospitality is seeking a Night Auditor to serve as the overnight guest-facing representative. You will handle check-ins, verify registrations, and communicate hotel services to guests with a welcoming, efficient manner.

This role requires strong computer skills, basic math, and excellent communication. You will maintain front desk operations, assist with wake-up calls, and support housekeeping coordination while staying independent during overnight hours.

Qualifications

• High school diploma or equivalent vocational training certificate.
• Experience as a front desk agent or in a similar overnight role.
• Experience in a hotel establishment (preferred).
• Proficient with computers.
• Ability to provide excellent customer service with a professional demeanor.
• Able to work independently overnight.
• Strong verbal and written communication skills.

Responsibilities

• Anticipate guests’ needs and respond promptly while acknowledging all guests.
• Process all guest check-ins and verify registration information.
• Resolve guest complaints and ensure guest satisfaction.
• Maintain knowledge of hotel features, hours, rates and promotions; manage group activities; monitor arrivals/departures.
• Accept and record wake-up call requests and communicate shift updates.
• Assist with training in Food and Beverage operations when needed.
• Keep front desk and guest areas clean and organized.

Skills

Front desk exp

Customer service

Computer skills

Basic math

Independent worker

Overnight shift

Excellent communication

Education

High school diploma

Tools

Property Management System

POS system

Job description

McKibbon Hospitality is seeking a Night Auditor to serve as the overnight guest-facing representative. You will handle check-ins, verify registrations, and communicate hotel services to guests with a welcoming, efficient manner.

This role requires strong computer skills, basic math, and excellent communication. You will maintain front desk operations, assist with wake-up calls, and support housekeeping coordination while staying independent during overnight hours.