Overnight Guest Services Auditor

McKibbon Hospitality; Buckingham Landing (SC); On-site; USD 19,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, and vision

Paid time off and holidays

401K with matching

Life insurance

Employee rate discounts

Job summary

McKibbon Hospitality in United States is seeking a Night Auditor to act as the face of the property during overnight hours. You will handle check-ins, verify registrations, respond to guest needs, and maintain accurate room status while staying professional and welcoming.

This role requires prior front desk experience, strong computer skills, basic math, and the ability to work independently 10pm-6am or 11pm-7am.

Qualifications

• Experience as front desk agent or similar night-shift role.
• High school diploma or equivalent.
• Hotel experience preferred.
• Proficient with computers.
• Ability to provide excellent customer service and maintain professional demeanor.
• Strong written and verbal communication skills.
• Basic math skills.
• Ability to work independently overnight.

Responsibilities

• Process guest check-ins and verify registration information.
• Maintain a complete knowledge of hotel features, hours of operation, rates, promotions, and arrivals/departures.
• Respond to guest requests and resolve complaints to ensure satisfaction.
• Restock and organize lobby store purchases.
• Manage overbooked or walk guest situations professionally.
• Record wake-up calls and communicate shift updates to the team.
• Assist with shift learning in Food & Beverage operations when needed.
• Keep front desk and work areas clean and organized.

Skills

Customer service

Front desk experience

Computer proficiency

Communication

Math skills

Education

High school diploma

Tools

Property Management System

POS system

Job description

McKibbon Hospitality in United States is seeking a Night Auditor to act as the face of the property during overnight hours. You will handle check-ins, verify registrations, respond to guest needs, and maintain accurate room status while staying professional and welcoming.

This role requires prior front desk experience, strong computer skills, basic math, and the ability to work independently 10pm-6am or 11pm-7am.