Night Auditor - Overnight Guest Champion with Benefits

McKibbon Hospitality; Florida; Vor Ort; USD 22.000 - 30.000; Vollzeit

Benefits dieser Stelle

Competitive compensation

Benefits package

Professional development

Zusammenfassung

McKibbon Hospitality seeks a Night Auditor to welcome guests during the overnight hours, process registrations, and maintain accurate records. The role requires strong customer service, computer proficiency, and the ability to work independently with minimal supervision.

You will handle wake-up calls, manage inventory and reports, and support F&B operations as needed. A night shift with potential for growth within a supportive team environment is available.

Qualifikationen

• High school diploma or equivalent required.
• Front desk or hotel experience preferred.
• Proficiency with computers and basic math skills.
• Excellent customer service with a professional demeanor.
• Strong verbal and written communication abilities.

Aufgaben

• Greet guests and process check-ins/registrations accurately.
• Handle wake-up calls and respond to guest needs promptly.
• Resolve guest complaints and ensure satisfaction.
• Maintain knowledge of hotel services, rates, packages, and promotions.
• Restock and organize lobby area and guest store items.
• Manage overbooked/walked guests with courtesy and empathy.
• Communicate shift updates to the next team and management.
• Assist with training in Food & Beverage operations as needed.
• Keep front desk and related areas clean, organized, and stocked.

Kenntnisse

Front desk experience

Computer proficiency

Basic math

Customer service

Verbal communication

Written communication

Ausbildung

High school diploma or equivalent

Tools

Property Management System (PMS)

POS system

Jobbeschreibung

McKibbon Hospitality seeks a Night Auditor to welcome guests during the overnight hours, process registrations, and maintain accurate records. The role requires strong customer service, computer proficiency, and the ability to work independently with minimal supervision.

You will handle wake-up calls, manage inventory and reports, and support F&B operations as needed. A night shift with potential for growth within a supportive team environment is available.