Overnight Front Desk Auditor — Guest Care & Night Ops

Kaizen Lab Inc.; Lincoln (NE); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive salary

Employee discounts on hotel rooms and?

Opportunities for advancement withint?

Professional development opportunities

Positive and supportive work环境

Job summary

Kaizen Lab Inc. is seeking a reliable Night Auditor to manage the front desk during the overnight shift, handling guest check-ins/check-outs and daily financial tasks to ensure smooth hotel operations.

Ideal candidates will demonstrate strong communication, attention to detail, and the ability to multitask in a fast-paced environment, including weekends and holidays. A high school diploma or equivalent is required, and experience with reservation systems and MS Office is preferred.

Qualifications

• Previous experience as a night auditor or in a customer service role is preferred.
• Strong communication and interpersonal skills.
• Ability to multitask and handle a high-volume workload.
• Proficiency with computer systems and software, such as Microsoft Office and reservation management systems.
• Excellent attention to detail and problem-solving skills.
• Flexibility to work overnight shifts, including weekends and holidays.

Responsibilities

• Manage the front desk during the overnight shift, including handling guest check-ins and check-outs
• Answer phone calls and respond to online inquiries in a timely and professional manner
• Handle guest requests, such as booking tours or making restaurant reservations
• Assist with check-in and check-out processes, including handling payments and issuing keys
• Complete daily financial and operational tasks, such as reconciling the guest ledger and completing shift reports
• Monitor and maintain inventory of supplies and equipment
• Perform light cleaning duties, such as wiping down counters and restocking supplies
• Other duties as assigned

Skills

Customer service

Multitasking

Attention to detail

Communication

Problem-solving

Flexibility

Education

High school diploma or equivalent

Tools

Reservation software

MS Office

Job description

Kaizen Lab Inc. is seeking a reliable Night Auditor to manage the front desk during the overnight shift, handling guest check-ins/check-outs and daily financial tasks to ensure smooth hotel operations.

Ideal candidates will demonstrate strong communication, attention to detail, and the ability to multitask in a fast-paced environment, including weekends and holidays. A high school diploma or equivalent is required, and experience with reservation systems and MS Office is preferred.