Overnight Front Desk Agent | Guest Services Pro

Giri Hotel Management; Sharon (MA); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Earned paid time off

Medical/dental/vision insurance

Life insurance (optional)

Short/Long term disability

401k with employer match

Employee discounts at participating 호텔

DailyPay on-demand pay

Refer a friend bonus

Guest score bonuses

Growth opportunities

Job summary

Best Western Plus The Inn at Sharon/Foxboro is hiring an Overnight Guest Services Agent in Sharon, MA. You will register guests, take reservations, and share local information to ensure an exceptional stay. The role requires a friendly, customer-focused attitude and the ability to work full-time on-site.

Responsibilities include checking guests in/out, handling payments, and addressing issues promptly. Prior customer-facing experience and a willingness to learn technology platforms are preferred.

Qualifications

• High school education or equivalent.
• 1+ year of related experience preferred.
• Proficiency in English.
• Knowledge of Microsoft Office suite.

Responsibilities

• Handle guest check-in/out with a cheerful, helpful attitude.
• Answer guest questions and provide information about local attractions.
• Process reservations and room changes accurately via phone, in person, and online.
• Maintain front desk area and equipment in clean, organized condition.
• Resolve guest concerns promptly and professionally.
• Collaborate with other departments to fulfill guest requests.

Skills

Customer service

English proficiency

Microsoft Office

Second language

Front desk presence

Independent worker

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Best Western Plus The Inn at Sharon/Foxboro is hiring an Overnight Guest Services Agent in Sharon, MA. You will register guests, take reservations, and share local information to ensure an exceptional stay. The role requires a friendly, customer-focused attitude and the ability to work full-time on-site.

Responsibilities include checking guests in/out, handling payments, and addressing issues promptly. Prior customer-facing experience and a willingness to learn technology platforms are preferred.