Overnight Front Desk Agent - Flexible Hours, Room Discounts

marcuscorp; Pittsburgh (Allegheny County); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Room discounts

Restaurant discounts

Theatre coupons

Career growth

Paid time off

Flexible scheduling

Job summary

Kimpton Hotel Monaco Pittsburgh is seeking a friendly front desk professional to warmly welcome guests, manage check-ins/outs, and respond to inquiries. You will coordinate with multiple departments, handle special requests, and maintain accurate records during each shift.

Ideal candidates bring Front Desk or guest-facing experience, a high school diploma, and familiarity with local attractions. This on-site role requires flexibility for overnights, weekends, and holidays, with opportunities to

Qualifications

• Experience in a Front Desk or customer-facing role.
• High school diploma or GED required.
• Knowledgeable about local area, services, attractions, and events.
• Flexible schedule including overnights, weekends, and holidays.
• Ability to work well under pressure and handle multiple arrivals/departures.

Responsibilities

• Review arrivals and handle special requests.
• Check in/out guests confidently and professionally.
• Answer phone calls promptly with accurate information.
• Complete all shift checklists (AM/PM/Overnight).
• Pre-assign rooms including VIPs and packages.
• Follow key control and credit policies.
• Submit lost & found reports.
• Be familiar with fire and emergency procedures.
• Open, balance, and verify daily cash and credit transactions.
• Monitor room availability and manage yield status.

Skills

Front desk experience

Customer-facing skills

Strong communication

Cash handling

Education

High school diploma or GED

Tools

Hotel systems

Job description

Kimpton Hotel Monaco Pittsburgh is seeking a friendly front desk professional to warmly welcome guests, manage check-ins/outs, and respond to inquiries. You will coordinate with multiple departments, handle special requests, and maintain accurate records during each shift.

Ideal candidates bring Front Desk or guest-facing experience, a high school diploma, and familiarity with local attractions. This on-site role requires flexibility for overnights, weekends, and holidays, with opportunities to