Boutique Front Desk Agent — Guest Experience

Marcus Hotels & Resorts; Pittsburgh (Allegheny County); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Room discounts

Restaurant discounts

Two for one movie theater coupons

Paid time off

Flexible scheduling

Job summary

Kimpton Hotel Monaco Pittsburgh is seeking a Front Desk Agent to warmly welcome guests, handle registration and check-out, PBX operations, and mail and message services while delivering outstanding service.

You will balance daily shift duties, manage room blocks, assist guests with requests, and collaborate with Reservations, Sales, Housekeeping, Bell Staff, and Valet to create personally tailored experiences.

Qualifications

• High school diploma or GED required.
• Previous experience in Front Desk or customer-facing role preferred.
• Knowledge of local area, services, attractions, and events.

Responsibilities

• Register and check-out guests in a confident, professional, and friendly manner.
• Answer phone calls promptly and knowledgeably with complete information.
• Review arrivals and VIP requests; balance daily shift bank; monitor room availability.

Skills

Customer service

Communication skills

Flexibility

Attention to detail

Education

High school diploma or GED

Tools

Hotel systems knowledge

Job description

Kimpton Hotel Monaco Pittsburgh is seeking a Front Desk Agent to warmly welcome guests, handle registration and check-out, PBX operations, and mail and message services while delivering outstanding service.

You will balance daily shift duties, manage room blocks, assist guests with requests, and collaborate with Reservations, Sales, Housekeeping, Bell Staff, and Valet to create personally tailored experiences.