Boutique Front Desk Agent — Flexible Scheduling & Perks

marcuscorp; Pittsburgh (Allegheny County); Presencial; USD 36 000 - 48 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Room discounts

Restaurant discounts

Theatre coupons

Career growth opportunities

Paid time off

Flexible scheduling

And more

Resumo da oferta

Kimpton Hotel Monaco Pittsburgh, part of Marcus Hotels & Resorts, seeks a Front Desk Agent to manage guest check-in/check-out, answer calls, and coordinate with departments to deliver memorable stays.

You will handle daily tasks with a focus on accuracy, guest satisfaction, and professionalism, including cash handling, room assignments, and VIP requests, while maintaining the brand's personal touch.

Qualificações

• High school diploma or GED required.
• Previous Front Desk or customer-facing experience preferred.
• Knowledgeable of immediate area, services, attractions, and events.

Responsabilidades

• Registration and check-out with a focus on outstanding guest service.
• PBX operations, mail and message handling.
• Maintain awareness of room availability and assist with reservations and yield management.
• Communicate with Reservations, Sales, Housekeeping, Bell Staff, and Valet to ensure smooth operations.
• Follow hotel policies and complete shift checklists (AM/PM/O/N).

Conhecimentos

Customer service

Front desk experience

Communication skills

Flexibility

Formação académica

High school diploma or GED

Ferramentas

Hotel management systems

Descrição da oferta de emprego

Kimpton Hotel Monaco Pittsburgh, part of Marcus Hotels & Resorts, seeks a Front Desk Agent to manage guest check-in/check-out, answer calls, and coordinate with departments to deliver memorable stays.

You will handle daily tasks with a focus on accuracy, guest satisfaction, and professionalism, including cash handling, room assignments, and VIP requests, while maintaining the brand's personal touch.