Overnight Dispatch Lead - Logistics & Carrier Ops

NFI; Ruther Glen (VA); On-site; USD 52,000 - 64,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k Plan

Paid Time Off

Paid Parental Leave

Job summary

NFI is seeking an Overnight Dispatch Supervisor in the United States, Virginia, for the Ruther Glen area. The role focuses on planning and supervising dispatch operations on the night shift, coordinating with dedicated fleet drivers and owner-operators to ensure on-time service.

Responsibilities include load planning, driver scheduling, issue escalation, and KPI reporting. Ideal candidates have 2–3 years in logistics, strong communication, and proficiency with common office tools.

Qualifications

• High school diploma or equivalent required.
• 2–3 years of experience in logistics or transportation.
• Knowledge of customer service principles and practices.
• Proficient in Outlook, Gmail and MS Office applications.

Responsibilities

• Plan and supervise dispatch operations for the overnight shift.
• Provide load planning, driver scheduling, and dispatch duties.
• Maintain positive relations with dispatchers and drivers.
• Communicate service issues to internal and external parties.
• Produce daily/weekly KPI reports for stakeholders.
• Handle inbound calls from carriers, drivers, and shippers.
• Utilize TMS to document interactions and address issues.
• Coordinate with 3rd party carriers for on-time service.
• Assist departments during vacations, holidays, or irregular schedules.
• Follow escalation processes for major service failures.
• Ensure accurate data entry of load status and tasks.

Skills

Verbal and written communication

Listening skills

Time management

Customer-focused teamwork

Problem solving

Education

High school diploma or GED

Tools

Outlook

Gmail

MS Office

Job description

NFI is seeking an Overnight Dispatch Supervisor in the United States, Virginia, for the Ruther Glen area. The role focuses on planning and supervising dispatch operations on the night shift, coordinating with dedicated fleet drivers and owner-operators to ensure on-time service.

Responsibilities include load planning, driver scheduling, issue escalation, and KPI reporting. Ideal candidates have 2–3 years in logistics, strong communication, and proficiency with common office tools.