Night Dispatch Supervisor: Load Planning & Driver Support

NFI Industries; Virginia (MN); Hybrid; USD 49,000 - 67,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Prescription Drug Coverage

401k Plan

Wellness Program

Life Insurance

Paid Time Off

Paid Parental Leave

Job summary

NFI Industries is seeking a Dispatch Supervisor to plan and supervise overnight dispatch operations (Tue-Sat, 8p-4am). The role covers load planning, driver scheduling, and KPI reporting across internal and external stakeholders. Strong communication, organization, and logistics knowledge are required.

The position offers a base salary of $58,000 with a comprehensive benefits package and opportunities to cover shifts during vacations or irregular schedules.

Qualifications

• Minimum 2-3 yrs experience in Logistics or Transportation.
• Knowledge of customer service principles and practices.
• Communication skills – verbal and written.
• Listening skills.
• Customer-focused team player.

Responsibilities

• Provides load planning, driver scheduling, and dispatch duties using both Dedicated Fleet drivers and Owner Operators.
• Maintains positive and encouraging working relations with all dispatchers and drivers
• Provides constant communications of service issues to appropriate personnel and departments, both internal (NFI) and external (customer).
• Provides daily and weekly performance/KPI data reports to both internal and external parties.
• Receive inbound phone calls from carriers / drivers / shippers that have a need for information related to their order.
• Utilize TMS systems to address issues and document interaction with client / internal parties.
• Knowing when to bring in a 3 rd party carrier that can provide the necessary services to provide on time service to the customer.
• Assists and provides coverage throughout departments during vacations, holidays, and irregular work schedules.
• Deal directly with 3 rd party carriers for tracking and tracing.
• Follow specific escalation process in the event of major service failure / issue.
• Respond promptly to driver or customer needs.
• Accurate and timely entry into operation system of loads status.
• Assists with implementing NFI’s Safety, Security, and Labor Policies.
• Ensures accurate and timely completion of daily and weekly tasks.

Skills

Customer service

Communication

Team player

Time management

MS Office

Outlook

Education

High school diploma

Tools

TMS systems

MS Word

Excel

PowerPoint

Gmail

Job description

NFI Industries is seeking a Dispatch Supervisor to plan and supervise overnight dispatch operations (Tue-Sat, 8p-4am). The role covers load planning, driver scheduling, and KPI reporting across internal and external stakeholders. Strong communication, organization, and logistics knowledge are required.

The position offers a base salary of $58,000 with a comprehensive benefits package and opportunities to cover shifts during vacations or irregular schedules.