Resort-Style Concierge Lead: Elevate Guest Experience

Resort Lifestyle Communities; Florida; On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Competitive compensation and benefits

Access your pay anytime

Benefit stipend $341 per pay period (H

Paid Time Off

401(k) with employer match

Job summary

Resort Lifestyle Communities in Florida seeks a Lead Concierge to welcome residents, families, and guests, and to be the first point of contact for phone and front-desk inquiries. You will contribute to the community’s culture, operations, and resident experience as part of the leadership team.

The role requires organizing daily activities, coordinating services, and ensuring a seamless, high-touch experience for residents while maintaining safety and exceptional service standards.

Qualifications

• High school diploma or GED required.
• Experience in customer service or hospitality preferred.
• Excellent communication and interpersonal abilities required.
• Ability to greet, assist residents and guests professionally.
• Proactive, organized, and reliable with attention to detail.

Responsibilities

• Greet residents, families and guests and provide valet parking and courteous phone service.
• Coordinate transportation, reservations, and room-service requests to support daily operations.
• Contribute to team meetings and assist in training and coverage when managers are unavailable.
• Assist in safety procedures, building security, and emergency response.
• Maintain cleanliness and order in common areas and assist with orientation of new residents.

Skills

Customer service

Communication skills

Organizational skills

Multitasking ability

Interpersonal skills

English proficiency

Microsoft Office

Education

High school diploma or GED

Tools

Microsoft Office (Outlook, Word, Excel)

Job description

Resort Lifestyle Communities in Florida seeks a Lead Concierge to welcome residents, families, and guests, and to be the first point of contact for phone and front-desk inquiries. You will contribute to the community’s culture, operations, and resident experience as part of the leadership team.

The role requires organizing daily activities, coordinating services, and ensuring a seamless, high-touch experience for residents while maintaining safety and exceptional service standards.