New Member Sales & Front Desk Concierge

Planet Fitness - Baseline Fitness; Watertown (SD); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Dollars for Scholars Program

Free Membership for self and one guest

Health, Dental and Vision Insurance

Short Term Disability Insurance

Pet Insurance

HSA

Advancement Opportunities

Job summary

Planet Fitness - Baseline Fitness is seeking a front desk associate to drive new member sales and create a positive guest experience. You will greet potential members, answer questions, give tours, and support sign-ups and check-ins.

This role emphasizes strong customer service, active listening, problem solving and clear communication. You will contribute to a friendly club environment, handle phone inquiries, and assist with basic account updates.

Qualifications

• Strong customer service skills with a friendly, helpful attitude.
• Ability to listen actively and empathize with customers.
• Good problem-solving and conflict-resolution abilities.
• Professional communication with customers and coworkers.

Responsibilities

• Greet potential members and provide a great customer experience.
• Handle front desk tasks: answering calls, tours, sign-ups, and sign-ins.
• Assist in member check-ins, cancellations, and account info updates.
• Help maintain club cleanliness and direct questions to appropriate staff.

Skills

Customer service

Listening

Problem solving

Diplomacy

Communication

Job description

Planet Fitness - Baseline Fitness is seeking a front desk associate to drive new member sales and create a positive guest experience. You will greet potential members, answer questions, give tours, and support sign-ups and check-ins.

This role emphasizes strong customer service, active listening, problem solving and clear communication. You will contribute to a friendly club environment, handle phone inquiries, and assist with basic account updates.