Night Front Desk & Member Services Associate

Baseline Fitness; San Bernardino (CA); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Free gym membership for self + 1

Health, dental and vision insurance

Short-term disability insurance

Accident insurance

Pet insurance

HSA

Advancement opportunities

Job summary

Planet Fitness is seeking a Customer Service Representative for our Baseline Fitness club in the United States. You will welcome prospective members, assist with tours, and process sign-ups while ensuring a positive member experience.

The role includes greeting guests, answering inquiries, updating member information, and maintaining a clean front desk area. This is a full-time/part-time non-supervisor position with a focus on friendly, professional customer service.

Qualifications

• Honesty and good work ethic.
• Strong customer service skills.
• Basic computer proficiency.

Responsibilities

• Greet and assist potential members, delivering an exceptional customer experience.
• Handle front desk tasks including answering calls, tours, sign-ups and account updates.
• Facilitate member services issues by escalating to a supervisor when needed.
• Maintain cleanliness and neatness of the club.

Skills

Customer service

Front desk operations

Phone etiquette

Data entry

Job description

Planet Fitness is seeking a Customer Service Representative for our Baseline Fitness club in the United States. You will welcome prospective members, assist with tours, and process sign-ups while ensuring a positive member experience.

The role includes greeting guests, answering inquiries, updating member information, and maintaining a clean front desk area. This is a full-time/part-time non-supervisor position with a focus on friendly, professional customer service.