Night Front Desk & Member Services Pro

ComForCare Home Care (Raleigh, NC); Faribault (MN); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Dollars for Scholars

Employee Appreciation

Free Membership (self & family)

Support Team

Health, Dental & Vision Insurance

Critical Illness Insurance

Short-Term Disability

Accident Insurance

Voluntary Life Insurance

Pet Insurance

HSA

Advancement Opportunities

Job summary

Planet Fitness - PF Baseline Fitness is seeking a Customer Service Representative to drive new member sales and deliver a superior member experience by providing exceptional service to members, prospective members, and guests.

You will greet guests, handle front desk tasks, assist with tours, sign-ups, cancellations, and updates to member accounts while coordinating with Club Manager and team members to resolve issues and maintain a welcoming, clean facility.

Qualifications

• Honesty and good work ethic.
• Strong customer service skills.
• Basic computer proficiency.

Responsibilities

• Greet and meet potential members to provide a great customer experience.
• Answer phone calls politely to assist with questions or concerns.
• Take info calls and tours; assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member accounts.
• Facilitate member services issues and forward to the Club Manager/Manager in Training/Team Lead as needed.
• Help maintain the neatness and cleanliness of the club.

Skills

Strong customer service skills

Honesty and good work ethic

Basic computer proficiency

Job description

Planet Fitness - PF Baseline Fitness is seeking a Customer Service Representative to drive new member sales and deliver a superior member experience by providing exceptional service to members, prospective members, and guests.

You will greet guests, handle front desk tasks, assist with tours, sign-ups, cancellations, and updates to member accounts while coordinating with Club Manager and team members to resolve issues and maintain a welcoming, clean facility.