Overnight Club Front Desk & Member Sales Associate

Planet Fitness; Ventura (CA); On-site; USD 21,000 - 26,000; Full time

Job summary

Planet Fitness is seeking a friendly front desk associate to welcome potential members and provide an outstanding guest experience. You will greet members, sign up new members, check in, give tours, and handle member account changes with accuracy.

You must deliver strong customer service, listen actively, solve problems, and communicate with diplomacy. The role requires standing/walking most of the shift and lifting up to 50 lbs as needed; comfortable with basic computer tasks.

Qualifications

• Strong customer service skills.
• Basic computer proficiency.
• Stand and walk for the majority of the shift (75%).
• Lift up to 50 lbs as needed.

Responsibilities

• Greet and meet potential members, providing a great customer experience.
• Handle front desk tasks, info calls, sign-ups, check-ins, and tours.
• Address member services issues and escalate to Club Manager/Assistant Manager as needed.
• Help maintain club neatness and cleanliness.

Skills

Customer service

Active listening

Problem solving

Diplomacy

Job description

Planet Fitness is seeking a friendly front desk associate to welcome potential members and provide an outstanding guest experience. You will greet members, sign up new members, check in, give tours, and handle member account changes with accuracy.

You must deliver strong customer service, listen actively, solve problems, and communicate with diplomacy. The role requires standing/walking most of the shift and lifting up to 50 lbs as needed; comfortable with basic computer tasks.