Overnight Front Desk & Member Experience Specialist

Planet Fitness; Derry (NH); Vor Ort; USD 19.000 - 25.000; Vollzeit

Benefits dieser Stelle

Medical, Dental, and Vision Insurance

Vacation/Sick Time/Holiday Pay

Free Black Card Membership

401(k) Retirement Savings Plan

Life Insurance

Flexible Spending Accounts (FSA)

Tuition Reimbursement

Employee perks and discounts

Engaging team-building events

Zusammenfassung

Planet Fitness is seeking an Overnight Front Desk Associate to deliver a superior, judgment-free experience to members and guests. You will greet, assist, and guide inquiries, while upholding club policies and promoting member engagement in a welcoming environment.

The role emphasizes friendly, proactive service, checking in members, handling memberships, and supporting the club team in daily operations. Growth opportunities and a range of employee benefits are provided.

Qualifikationen

• 6-12 months of experience in a customer service environment preferred.
• Must be 18 years of age or older.
• Willing to become CPR/AED Certified (Training provided by Planet Fitness).
• Basic computer proficiency.

Aufgaben

• Greet members/guests as they enter and exit the club; assist with questions during check-in.
• Promote the Judgement Free Zone and support members on the club floor.
• Resolve member concerns and escalate to a Manager when needed.
• Answer phones in a friendly manner and assist callers with inquiries.
• Handle membership tasks: sign-ups, updates, cancellations, and transfers.

Kenntnisse

Customer service

Communication

Problem solving

Positive attitude

Ausbildung

High school diploma or equivalent

Tools

CPR/AED Certification

Jobbeschreibung

Planet Fitness is seeking an Overnight Front Desk Associate to deliver a superior, judgment-free experience to members and guests. You will greet, assist, and guide inquiries, while upholding club policies and promoting member engagement in a welcoming environment.

The role emphasizes friendly, proactive service, checking in members, handling memberships, and supporting the club team in daily operations. Growth opportunities and a range of employee benefits are provided.