Overnight Auditor & Guest Services Specialist

Stonebridge Hospitality Associates; Fort Lee (NJ); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Paid Time Off (PTO)

401(k) matching

Wellness program

Life insurance

Disability coverage

Savings accounts

Tuition assistance

Travel and lodging perks

Job summary

Stonebridge Hospitality Associates in Fort Lee, New Jersey is seeking a Night Auditor to close the business day, balance revenues, and perform bookkeeping while delivering guest services such as check-ins and inquiries during overnight hours.

The role requires basic bookkeeping skills, PMS proficiency, and strong communication. It is a full-time, non-exempt position with an overnight schedule, including weekends and holidays.

Qualifications

• Hospitality or customer service experience preferred.
• Proficiency in basic bookkeeping and balancing financial transactions.
• Strong communication skills, both verbal and written.
• Proficient in using property management systems and office software.
• Excellent customer service and problem-solving skills. Ability to work independently and make decisions with minimal supervision.
• Detail-oriented with strong organizational skills.

Responsibilities

• Greet, register, and assign rooms to hotel guests.
• Verify payment methods and process credit authorizations.
• Maintain accurate records of room availability and guest accounts using the property management system.
• Balance daily receipts and revenues, conducting income audits on posted revenues.
• Assist guests with check-out processes, reviewing accounts and resolving discrepancies.
• Answer phone calls promptly, directing inquiries or addressing guest needs.
• Coordinate with overnight housekeeping or maintenance staff to resolve guest issues.
• Make and confirm reservations, ensuring accurate data entry.
• Provide guests with information on hotel services and local attractions.
• Document guest feedback and elevate issues to management when necessary.
• Perform nightly bucket checks to ensure compliance with hotel standards.
• Assist in maintaining security and safety during overnight shifts by monitoring guest activity and access.

Skills

Hospitality experience

Bookkeeping

Communication skills

PMS proficiency

Customer service

Detail-oriented

Tools

Property management system

Job description

Stonebridge Hospitality Associates in Fort Lee, New Jersey is seeking a Night Auditor to close the business day, balance revenues, and perform bookkeeping while delivering guest services such as check-ins and inquiries during overnight hours.

The role requires basic bookkeeping skills, PMS proficiency, and strong communication. It is a full-time, non-exempt position with an overnight schedule, including weekends and holidays.