Overnight Hotel Auditor and Guest Services

Stonebridge; Fort Lee (NJ); On-site; USD 22,000 - 31,000; Full time

Job summary

Stonebridge in Fort Lee, New Jersey is seeking a Night Auditor to close the day, balance revenues, and support overnight operations. You will handle check-ins/outs, verify payments, and maintain guest records using the property management system.

The role requires strong communication, basic bookkeeping, and the ability to work independently overnight, including weekends and holidays. We offer an opportunity to contribute to a guest-focused, secure hotel environment.

Qualifications

• Previous experience in a hospitality or customer service role preferred.
• Proficiency in basic bookkeeping and balancing financial transactions.
• Strong communication skills, both verbal and written.
• Proficient in using property management systems and office software.
• Excellent customer service and problem-solving skills.
• Ability to work independently and make decisions with minimal supervision.
• Detail-oriented with strong organizational skills.

Responsibilities

• Greet, register, and assign rooms to hotel guests.
• Verify customer payment methods and process credit authorizations.
• Maintain accurate records of room availability and guest accounts using the property management system.
• Balance daily receipts and revenues, conducting income audits on posted revenues.
• Assist guests with check-out processes, reviewing accounts and resolving discrepancies.
• Answer phone calls promptly, directing inquiries or addressing guest needs.
• Coordinate with overnight housekeeping or maintenance staff to resolve guest issues.
• Make and confirm reservations, ensuring accurate data entry.
• Provide guests with information on hotel services and local attractions.
• Document guest feedback and escalate issues to management when necessary.
• Perform nightly “bucket checks” to ensure compliance with hotel standards.
• Assist in maintaining security and safety during overnight shifts by monitoring guest activity and access.

Skills

Communication

Bookkeeping

PMS Experience

Office Software

Customer Service

Attention to Detail

Independent Work

Tools

Property Management System

Office Software Suite

Job description

Stonebridge in Fort Lee, New Jersey is seeking a Night Auditor to close the day, balance revenues, and support overnight operations. You will handle check-ins/outs, verify payments, and maintain guest records using the property management system.

The role requires strong communication, basic bookkeeping, and the ability to work independently overnight, including weekends and holidays. We offer an opportunity to contribute to a guest-focused, secure hotel environment.