Overnight Hotel Auditor & Guest Services Pro

Stonebridge Hospitality Associates; New York (NY); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

PTO

401(k) matching

Wellness support

Life and disability coverage

Travel and lodging perks

Job summary

Stonebridge Hospitality Associates is seeking a Night Auditor to manage overnight operations, balance revenues, and perform essential bookkeeping while delivering exceptional guest services. The role ensures accurate nightly close, data entry, and prompt response to guest inquiries.

The successful candidate will have hospitality or customer service experience, familiarity with property management systems, and strong communication and organizational skills.

Qualifications

• Previous experience in hospitality or customer service preferred.
• Proficiency in basic bookkeeping and balancing financial transactions.
• Strong communication skills, both verbal and written.
• Proficient in using property management systems and office software.
• Excellent customer service and problem-solving skills.
• Ability to work independently and make decisions with minimal supervision.
• Detail-oriented with strong organizational skills.

Responsibilities

• Greet, register, and assign rooms to hotel guests.
• Verify customer payment methods and process credit authorizations.
• Maintain accurate records of room availability and guest accounts using the property management system.
• Balance daily receipts and revenues, conducting income audits on posted revenues.
• Assist guests with check-out processes, reviewing accounts and resolving discrepancies.
• Answer phone calls promptly, directing inquiries or addressing guest needs.
• Coordinate with overnight housekeeping or maintenance staff to resolve guest issues.
• Make and confirm reservations, ensuring accurate data entry.
• Provide guests with information on hotel services and local attractions.
• Document guest feedback and escalated issues to management when necessary.
• Perform nightly bucket checks to ensure compliance with hotel standards.
• Assist in maintaining security and safety during overnight shifts by monitoring guest activity and access.

Skills

Bookkeeping

Communication

PMS software

Attention to detail

Independent work

Tools

Office software

Job description

Stonebridge Hospitality Associates is seeking a Night Auditor to manage overnight operations, balance revenues, and perform essential bookkeeping while delivering exceptional guest services. The role ensures accurate nightly close, data entry, and prompt response to guest inquiries.

The successful candidate will have hospitality or customer service experience, familiarity with property management systems, and strong communication and organizational skills.