Overnight

Paycom - ATS; Saint Paul (MN); On-site; USD 28,000 - 40,000; Full time

Job summary

Paycom - ATS is seeking a front desk/ membership services associate in Saint Paul, MN. You will greet potential members, sign in guests, present tours, and handle routine account changes with a focus on delivering an exceptional member experience.

The role includes front-desk duties, information calls, and maintaining cleanliness. Shifts are structured with a mix of 4 eight-hour blocks, deep cleaning, and ongoing training to support daily operations.

Qualifications

• Minimum: strong customer service skills.
• Basic computer proficiency required.
• Willingness to stand and walk for the majority of shift.

Responsibilities

• Greet and assist potential members, delivering a positive customer experience.
• Handle front desk tasks, information calls, member check-ins and tours.
• Assist with account changes and member service questions; escalate to Club Manager as needed.
• Maintain club cleanliness and neatness throughout the shift.
• Support deep cleaning and training activities as part of the Shift Expectations.

Skills

Customer service

Active listening

Communication

Problem solving

Diplomacy

Basic computer skills

Job description

Job SummaryResponsible for new member sales and a positive member experienceEssential Duties and ResponsibilitiesGreet/meet potential members, providing a great customer experienceHandle all front desk related takes, info calls, checking members in, signing up new members, taking potential members on tours, have the ability to handle any changes need to be made to a members accountFacilitate member services issues and question and forward to Club Manager/Assistant manager as neededHelp maintain the neatness/cleanliness of the clubShift Expectations (4 8 hour shifts)1 hour (minimum): Deep cleaning1 hour (minimum): Continued TrainingFull Shift: see Essential Duties and ResponsibilitiesEssential Behavior RequirementsCustomer Service: communicates and interacts with customers (includes coworkers and the public) in a way that exceeds the customers wants and needs.Listening: actively listens to customers (includes coworkers and the public) empathizes (sees the situation from the customers perspective) and works together to solve the problemProblem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.Minimum QualificationsStrong customer service skillsBasic computer proficiencyPhysical DemandsStanding and walking at least 75% of the shiftTalking in person or on the phone at least 75% of the shiftMust be able to lift up to 50 lbs less than 30% of the time