Customer Service Rep

Planet Fitness - Baseline Fitness; Birmingham (AL); On-site; USD 17,000 - 22,000; Full time

Job summary

Planet Fitness - Baseline Fitness in Birmingham, AL is seeking a friendly front desk associate to drive new member sales and deliver a positive member experience.

You will greet guests, sign up new members, conduct club tours, handle front desk tasks, answer info calls, and escalate member issues to the Club Manager as needed. This role also involves maintaining a clean, welcoming environment and supporting daily club operations.

Qualifications

• Greet/meet potential members and provide a positive customer experience.
• Handle front desk tasks, information calls and member sign-ups.
• Conduct club tours and assist with account changes when needed.

Responsibilities

• Greet potential members and sign up new members at the front desk.
• Answer information calls and check members in.
• Take members on tours and assist with account changes as needed.
• Maintain neatness/cleanliness of the club and assist with daily operations.

Skills

Customer service

Active listening

Problem solving

Diplomacy

Job description

Job SummaryResponsible for new member sales and a positive member experienceEssential Duties and ResponsibilitiesGreet/meet potential members, providing a great customer experienceHandle all front desk related takes, info calls, checking members in, signing up new members, taking potential members on tours, have the ability to handle any changes need to be made to a members accountFacilitate member services issues and question and forward to Club Manager/Assistant manager as neededHelp maintain the neatness/cleanliness of the clubShift Expectations (4 8 hour shifts)1 hour (minimum): Deep cleaning1 hour (minimum): Continued TrainingFull Shift: see Essential Duties and ResponsibilitiesEssential Behavior RequirementsCustomer Service: communicates and interacts with customers (includes coworkers and the public) in a way that exceeds the customers wants and needs.Listening: actively listens to customers (includes coworkers and the public) empathizes (sees the situation from the customers perspective) and works together to solve the problemProblem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.Minimum QualificationsStrong customer service skillsBasic computer proficiencyPhysical DemandsStanding and walking at least 75% of the shiftTalking in person or on the phone at least 75% of the shiftMust be able to lift up to 50 lbs less than 30% of the time