Overnight

Planet Fitness - Baseline Fitness; Sterling (IL); On-site; USD 17,000 - 21,000; Full time

Job summary

Planet Fitness - Baseline Fitness in Sterling, IL is looking for a Front Desk Associate to greet potential members, sign up new members, and lead tours, delivering a friendly, high‑energy welcome that sets the tone for a positive member experience.

In this role you will manage all front desk tasks, process information calls, check members in, assist with account changes, and forward complex issues to the Club Manager.

Qualifications

• Strong customer service skills.
• Basic computer proficiency.
• Ability to lift up to 50 lbs.

Responsibilities

• Greet potential members and sign them up, providing a great first impression.
• Process front desk tasks, info calls, and member check-ins.
• Give tours to potential members and assist with account changes as needed.
• Forward member services issues to the Club Manager/Assistant Manager.
• Maintain cleanliness and organization of the club.

Skills

Customer service

Computer proficiency

Job description

Job SummaryResponsible for new member sales and a positive member experienceEssential Duties and ResponsibilitiesGreet/meet potential members, providing a great customer experienceHandle all front desk related takes, info calls, checking members in, signing up new members, taking potential members on tours, have the ability to handle any changes need to be made to a members accountFacilitate member services issues and question and forward to Club Manager/Assistant manager as neededHelp maintain the neatness/cleanliness of the clubShift Expectations (4 8 hour shifts)1 hour (minimum): Deep cleaning1 hour (minimum): Continued TrainingFull Shift: see Essential Duties and ResponsibilitiesEssential Behavior RequirementsCustomer Service: communicates and interacts with customers (includes coworkers and the public) in a way that exceeds the customers wants and needs.Listening: actively listens to customers (includes coworkers and the public) empathizes (sees the situation from the customers perspective) and works together to solve the problemProblem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.Minimum QualificationsStrong customer service skillsBasic computer proficiencyPhysical DemandsStanding and walking at least 75% of the shiftTalking in person or on the phone at least 75% of the shiftMust be able to lift up to 50 lbs less than 30% of the time