Overnight 2 AM - 10 AM

Planet-Fitness; Bismarck (ND); On-site; USD 28,000 - 36,000; Full time

Job summary

Planet Fitness in Bismarck, ND is seeking a front desk team member to create a welcoming atmosphere for new and existing members. You will greet guests, answer information calls, sign up new members, and guide tours while keeping the club tidy and organized.

The role emphasizes strong customer service, active listening, and diplomacy to handle member inquiries and issues, with shifts spanning four 8-hour blocks. Physical duties may require lifting up to 50 lbs.

Qualifications

• Strong customer service skills.
• Basic computer proficiency.
• Able to lift up to 50 lbs.

Responsibilities

• Greet/meet potential members, providing a great customer experience.
• Handle all front desk tasks, info calls, checking members in, signing up new members, taking potential members on tours.
• Facilitate member services issues and forward to Club Manager/Assistant manager as needed.
• Help maintain the neatness/cleanliness of the club.

Skills

Customer Service

Listening

Problem Solving

Diplomacy

Job description

Job SummaryResponsible for new member sales and a positive member experienceEssential Duties and ResponsibilitiesGreet/meet potential members, providing a great customer experienceHandle all front desk related takes, info calls, checking members in, signing up new members, taking potential members on tours, have the ability to handle any changes need to be made to a members accountFacilitate member services issues and question and forward to Club Manager/Assistant manager as neededHelp maintain the neatness/cleanliness of the clubShift Expectations (4 8 hour shifts)1 hour (minimum): Deep cleaning1 hour (minimum): Continued TrainingFull Shift: see Essential Duties and ResponsibilitiesEssential Behavior RequirementsCustomer Service: communicates and interacts with customers (includes coworkers and the public) in a way that exceeds the customers wants and needs.Listening: actively listens to customers (includes coworkers and the public) empathizes (sees the situation from the customers perspective) and works together to solve the problemProblem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.Minimum QualificationsStrong customer service skillsBasic computer proficiencyPhysical DemandsStanding and walking at least 75% of the shiftTalking in person or on the phone at least 75% of the shiftMust be able to lift up to 50 lbs less than 30% of the time