Customer Service Rep

Paycom - ATS; Gonzales (LA); On-site; USD 17,000 - 22,000; Full time

Job summary

Role at a health/fitness club focusing on member intake, front desk operations, and member services support. You will greet potential members, sign them up, conduct tours, and handle account changes while maintaining a welcoming atmosphere.

Responsibilities include front desk tasks, information calls, signing up new members, tours, addressing account changes, and coordinating member services with management.

Qualifications

• Strong customer service skills
• Basic computer proficiency

Responsibilities

• Greet/meet potential members, providing a great customer experience
• Handle all front desk tasks, info calls, check-ins, sign-ups, tours, and account changes
• Facilitate member services issues and forward to Club Manager/Assistant Manager as needed
• Help maintain the neatness/cleanliness of the club

Skills

Customer Service

Communication

Listening

Problem Solving

Diplomacy

Job description

Job SummaryResponsible for new member sales and a positive member experienceEssential Duties and ResponsibilitiesGreet/meet potential members, providing a great customer experienceHandle all front desk related takes, info calls, checking members in, signing up new members, taking potential members on tours, have the ability to handle any changes need to be made to a members accountFacilitate member services issues and question and forward to Club Manager/Assistant manager as neededHelp maintain the neatness/cleanliness of the clubShift Expectations (4 8 hour shifts)1 hour (minimum): Deep cleaning1 hour (minimum): Continued TrainingFull Shift: see Essential Duties and ResponsibilitiesEssential Behavior RequirementsCustomer Service: communicates and interacts with customers (includes coworkers and the public) in a way that exceeds the customers wants and needs.Listening: actively listens to customers (includes coworkers and the public) empathizes (sees the situation from the customers perspective) and works together to solve the problemProblem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.Minimum QualificationsStrong customer service skillsBasic computer proficiencyPhysical DemandsStanding and walking at least 75% of the shiftTalking in person or on the phone at least 75% of the shiftMust be able to lift up to 50 lbs less than 30% of the time