Outpatient Trauma-Informed Client Services Coordinator

Community Medical Services; Milwaukee (WI); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Subsidized medical, dental, and vision

Health savings account

Disability insurance

Life insurance

Paid time off

401K with match

Tuition reimbursement

Employee assistance program

Professional development

Job summary

Community Medical Services is seeking a Client Services Coordinator to greet clients and visitors professionally and compassionately. You will coordinate client care, schedule appointments, and assist with walk-in intakes in a trauma-informed environment.

The role supports the Clinic Manager and involves managing patient flow, documenting visits, and maintaining a welcoming reception area in a busy outpatient setting. CMS emphasizes employee well-being and professional development.

Qualifications

• High School Diploma or GED required.
• 1+ years of customer service experience required.
• 1+ years of front desk experience, preferably in healthcare.
• Experience at hospital front desk or multi-physician practice preferred.

Responsibilities

• Greet and assist clients in person and by phone.
• Manage patient flow in a high-volume clinic.
• Schedule appointments and coordinate walk-ins.
• Enter demographic data into the electronic health record.
• Maintain a welcoming lobby and reception area.
• Verify insurance and set up billing in the EHR.
• Assist in intake processes and collect required documentation.

Skills

Customer service

Front desk experience

Communication

Organization

HIPAA compliance

Trauma-informed approach

Team player

Confidentiality

Education

High School Diploma/GED

Tools

Electronic Health Records (EHR)

Microsoft Office

Scheduling system

Job description

Community Medical Services is seeking a Client Services Coordinator to greet clients and visitors professionally and compassionately. You will coordinate client care, schedule appointments, and assist with walk-in intakes in a trauma-informed environment.

The role supports the Clinic Manager and involves managing patient flow, documenting visits, and maintaining a welcoming reception area in a busy outpatient setting. CMS emphasizes employee well-being and professional development.