Patient Services Concierge & Intake Specialist

Community Medical Services; Kingman (AZ); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Subsidized medical insurance

Dental insurance

Vision insurance

Health savings account

Short and long-term disability

Life insurance

Paid sick, vacation, and holiday time

401K with match

Tuition and CME reimbursement up to 百%

Employee assistance program

Ongoing professional development

Job summary

Community Medical Services (CMS) is seeking a Client Services Coordinator to greet clients and visitors, manage phone calls, and coordinate patient care in our Arizona outpatient clinic. You will schedule appointments, assist walk-ins, and enter demographic data into the EHR with a focus on compassion and confidentiality.

The role requires a high school diploma and 1+ year of customer service and front desk experience.

Qualifications

• High School Diploma or GED required.
• 1+ year experience in customer service.
• 1+ year front desk experience in hospital or multi-physician practice preferred.
• MVR/driving record required for certain states.

Responsibilities

• Greet clients in person and over the phone in a welcoming, trauma-informed way.
• Answer calls professionally and manage high client flow in a fast-paced clinic.
• Schedule appointments and coordinate intakes for walk-ins.
• Maintain client profiles and enter demographic information in the EHR.
• Ensure confidentiality and HIPAA compliance of all client information.
• Assist in de-escalation of clients when needed and guide them to appropriate care.
• Perform general office duties and help with clinic supplies.

Skills

Customer service

Front desk experience

Clear communication

Organizational skills

HIPAA compliance

Education

High School Diploma/GED

Tools

Electronic Health Records (EHR)

Job description

Community Medical Services (CMS) is seeking a Client Services Coordinator to greet clients and visitors, manage phone calls, and coordinate patient care in our Arizona outpatient clinic. You will schedule appointments, assist walk-ins, and enter demographic data into the EHR with a focus on compassion and confidentiality.

The role requires a high school diploma and 1+ year of customer service and front desk experience.