Outpatient Scheduling Specialist

SAH Brown University Health Fall River; United States; On-site; USD 26,000 - 37,000; Full time

Job summary

Brown University Health in Fall River, MA seeks an organized Scheduling Clerk to support outpatient services. You will book appointments, gather patient details, and ensure accurate test selections while coordinating with MD offices and hospital departments.

Responsibilities include timely pre-registration, handling cancellations, and providing clear information to patients. The role emphasizes teamwork, reliability, and a commitment to service quality in a busy clinical setting.

Qualifications

• Experience scheduling outpatient services.
• Knowledge of medical terminology.
• Proficient in keyboard/data entry.
• Courteous, respectful interactions with patients and colleagues.
• Ability to respond promptly to requests and manage interruptions.

Responsibilities

• Accurately takes bookings for outpatient services.
• Gathers patient information and selects correct tests for bookings.
• Processes cancellations and rescheduling quickly and accurately.
• Records MD orders and resolves discrepancies with booked tests.
• Responds to booking inquiries from patients, MD offices, or hospital areas.
• Pre-registers patients for last-minute bookings when needed.
• Provides timely and accurate information to inquiries from patients and staff.
• Manages time and resources to complete assignments within allotted time.

Skills

Scheduling experience

Medical terminology

Data entry

Customer service

Job description

Brown University Health in Fall River, MA seeks an organized Scheduling Clerk to support outpatient services. You will book appointments, gather patient details, and ensure accurate test selections while coordinating with MD offices and hospital departments.

Responsibilities include timely pre-registration, handling cancellations, and providing clear information to patients. The role emphasizes teamwork, reliability, and a commitment to service quality in a busy clinical setting.