Healthcare Department Admin & Scheduling Specialist

Lifespan; Fall River (MA); On-site; USD 38,000 - 55,000; Full time

Job summary

Brown University Health in Fall River, MA is seeking a detail-oriented clerical administrator to manage information, scheduling, and overall office operations for the department. The role supports patients and physicians with accurate, timely documentation and reports.

The successful candidate will maintain organized work areas, participate in committees, and contribute to a patient-focused, team-based environment. Strong communication and organizational skills are required.

Qualifications

• Cooperative in interactions, treats customers with courtesy, respect and compassion.
• Responds to requests in a timely manner.
• Attends staff meetings and participates in in-services or reviews documentation as required.

Responsibilities

• Gathers and prepares information for reports, meetings, and correspondence for patients, physicians, department and management staff.
• Organizes and maintains workflow patterns and equipment to maximize clerical efficiency.
• Schedules patients and manages related information to improve volume, revenue, and patient satisfaction.
• Investigates and resolves patient and physician complaints regarding office functions with minimal supervision.
• Participates in departmental and hospital committees and projects; maintains minutes as appropriate.
• Develops and monitors departmental budgets for efficient office management.

Skills

Customer service

Professionalism

Communication

Team cooperation

Problem solving

Education

Secretarial training or 5 years secretary experience

Associate degree in related field

Job description

Brown University Health in Fall River, MA is seeking a detail-oriented clerical administrator to manage information, scheduling, and overall office operations for the department. The role supports patients and physicians with accurate, timely documentation and reports.

The successful candidate will maintain organized work areas, participate in committees, and contribute to a patient-focused, team-based environment. Strong communication and organizational skills are required.