Outpatient Scheduling & Billing Specialist

Lifespan; Providence (RI); On-site; USD 42,000 - 64,000; Full time

Job summary

Brown University Health is seeking an administrative assistant to expedite patient visits at Rhode Island Hospital. Under supervision, the role handles patient records, registration, pre-registration, scheduling, and co-payment collection, ensuring accurate coding and billing support.

Responsibilities include handling outgoing mail, coordinating with outside agencies, processing pre-authorizations, greeting patients, verifying information, and printing reports.

Qualifications

• High School Diploma or equivalent.
• Knowledge of PC skills and Windows environment.
• Knowledge of medical billing routines for physician office practice.
• Knowledge of medical terminology, diagnosis and procedure codes.
• Courteous telephone technique and good customer service skills.

Responsibilities

• Schedules patients using the hospital's scheduling system (appointment type, provider clinic, time).
• Performs pre-registration and registration; verifies demographics and insurance; collects co-pays.
• Mails informational material to new patients and coordinates with outside agencies for pre-authorizations.
• Acts as outpatient center receptionist; greets patients and orients them to the service.
• Handles coding/billing within department guidelines; enters codes and resolves billing issues with patients.
• Obtains and organizes medical records, ensuring completeness prior to treatment/clinic visits.
• Prints reports using scheduling and billing systems.
• Performs duties in line with hospital mission and policies.
• Responds to inquiries by rotating into centralized call setting.

Skills

PC skills

Medical billing

Medical terminology

Customer service

Telephone etiquette

Education

High School Diploma

Tools

Online billing system

Job description

Brown University Health is seeking an administrative assistant to expedite patient visits at Rhode Island Hospital. Under supervision, the role handles patient records, registration, pre-registration, scheduling, and co-payment collection, ensuring accurate coding and billing support.

Responsibilities include handling outgoing mail, coordinating with outside agencies, processing pre-authorizations, greeting patients, verifying information, and printing reports.