Outpatient Scheduling & Patient Support Specialist

US-Department-of-Veterans-Affair; Omaha (NE); On-site; USD 35,000 - 58,000; Full time

Job summary

U.S. Department of Veterans Affairs seeks a Medical Support Assistant to schedule patient appointments, track electronic orders, and support clinical operations. The role requires proficiency with medical terminology, patient communication, and various scheduling systems.

Candidates must meet basic requirements and KSAs for the GS-3/GS-5 levels, including ensuring accurate data entry and independent work within a VA clinical setting.

Qualifications

• Knowledge of basic medical terminology to assist in care.
• Skill in recording patient messages and understanding physician follow-ups.
• Ability to interact with diverse individuals courteously to facilitate care.
• Ability to navigate office automation equipment and scheduling programs.

Responsibilities

• Schedule patient appointments in clinical settings.
• Track, review, and respond to electronic orders and consults.
• Serve as initial point of contact for units and patients in scheduling matters.

Skills

Medical terminology

Customer service

Computer systems

Scheduling software

Education

High school diploma / GED

Two years education above high school (GS-5)

Tools

Electronic health records (EHR)

Scheduling systems

Office automation tools

Job description

U.S. Department of Veterans Affairs seeks a Medical Support Assistant to schedule patient appointments, track electronic orders, and support clinical operations. The role requires proficiency with medical terminology, patient communication, and various scheduling systems.

Candidates must meet basic requirements and KSAs for the GS-3/GS-5 levels, including ensuring accurate data entry and independent work within a VA clinical setting.