Patient Support & Appointment Coordinator

U.S. Department of Veterans Affairs; Lexington (KY); On-site; USD 32,000 - 42,000; Full time

Job summary

U.S. Department of Veterans Affairs in Lexington, KY seeks a Medical Support Assistant to support the Patient Support Section. The role involves scheduling appointments, verifying patient information, and coordinating with clinical staff to ensure smooth patient flow.

Responsibilities include handling inquiries, entering orders into electronic systems, and supporting transfers as required. The position requires a high school diploma and demonstrated customer service and medical terminology

Qualifications

• One year of experience equivalent to GS-4 or higher, scheduling and rescheduling patient appointments.
• Ability to verify demographics and insurance information at check-in.
• Proficiency in using electronic health records and scheduling systems to manage patient care.

Responsibilities

• Answer phones, greet patients, relay messages, and schedule appointments.
• Enter and verify provider orders and appointments per scheduling guidelines.
• Assist with transfers between VA facilities and private hospitals as needed.

Skills

Scheduling appointments

Customer service

Medical terminology

Electronic health records

Phone etiquette

Interpersonal communication

Education

High school diploma / GED

Tools

Web-based applications

Job description

U.S. Department of Veterans Affairs in Lexington, KY seeks a Medical Support Assistant to support the Patient Support Section. The role involves scheduling appointments, verifying patient information, and coordinating with clinical staff to ensure smooth patient flow.

Responsibilities include handling inquiries, entering orders into electronic systems, and supporting transfers as required. The position requires a high school diploma and demonstrated customer service and medical terminology