Advanced Medical Support Specialist

US-Department-of-Veterans-Affair; Wilkes-Barre (Luzerne County); On-site; USD 40,000 - 60,000; Full time

Job summary

The U.S. Department of Veterans Affairs is seeking a Medical Support Assistant (Advanced) at the GS-06 level to support health care delivery in an inpatient or outpatient setting.

The role emphasizes administrative duties within an interdisciplinary care model and requires strong scheduling and communication skills. Responsibilities include greeting patients, answering phones, entering demographics, coordinating appointments and transfers, and maintaining accurate records in electronic systems

Qualifications

• U.S. citizenship is required.
• High school diploma or GED or equivalent.
• Proficient in spoken and written English.
• No specific licensure required for this entry‑level role.

Responsibilities

• Answer phones, greet patients, and relay messages to staff as needed.
• Schedule, cancel, and reschedule patient appointments and/or consults; verify information.
• Enter and verify patient demographics and insurance details at check‑in.
• Coordinate administrative transfers and referrals to VA facilities or community partners.
• Support clinic operations by maintaining accurate records in electronic systems and assisting care teams.

Skills

Scheduling appointments

Phone & in‑person communication

Medical terminology

Interdisciplinary teamwork

Documentation in EHR

Education

High school diploma or GED

Tools

EHR systems

MyHealthyVet

Job description

The U.S. Department of Veterans Affairs is seeking a Medical Support Assistant (Advanced) at the GS-06 level to support health care delivery in an inpatient or outpatient setting.

The role emphasizes administrative duties within an interdisciplinary care model and requires strong scheduling and communication skills. Responsibilities include greeting patients, answering phones, entering demographics, coordinating appointments and transfers, and maintaining accurate records in electronic systems