Advanced Medical Support Assistant - Patient Care Admin

U.S. Department of Veterans Affairs; Wilkes-Barre (Luzerne County); On-site; USD 42,000 - 58,000; Full time

Job summary

U.S. Department of Veterans Affairs seeks Medical Support Assistant candidates to support multiple VISN areas with scheduling and front-desk tasks. Responsibilities include greeting veterans, scheduling and updating appointments, and coordinating transfers across VA facilities.

Advanced clerical skills and knowledge of medical terminology are required to support efficient patient care and data entry in electronic records systems. Telework is not available.

Qualifications

• High school diploma or GED required; English proficiency in speaking and writing.
• Experience with scheduling, appointment management, and medical office workflows.
• Ability to communicate with diverse medical staff and Veterans.

Responsibilities

• Answer phones, greet Veterans, relay messages to staff.
• Schedule, cancel, and reschedule patient appointments and consults.
• Coordinate transfers and manage appointment data across clinics.
• Enter information into electronic records and monitor pre-appointment details.
• Assist care team with patient flow and response to inquiries.

Skills

Scheduling appointments

Phone handling

Interdisciplinary coordination

Medical terminology

Education

High school diploma or GED

Tools

CRM system

Job description

U.S. Department of Veterans Affairs seeks Medical Support Assistant candidates to support multiple VISN areas with scheduling and front-desk tasks. Responsibilities include greeting veterans, scheduling and updating appointments, and coordinating transfers across VA facilities.

Advanced clerical skills and knowledge of medical terminology are required to support efficient patient care and data entry in electronic records systems. Telework is not available.