Frontline Medical Support & Patient Concierge

U.S. Department of Veterans Affairs; Louisville (KY); On-site; USD 36,000 - 48,000; Full time

Job summary

U.S. Department of Veterans Affairs is seeking a Medical Support Assistant at the GS-3 to GS-5 level.

The role involves scheduling patient appointments, processing provider orders, and coordinating with medical staff to ensure smooth patient care. The position requires good English communication, basic medical terminology knowledge, and accurate data entry into electronic health records and scheduling systems.

Qualifications

• Must have a high school diploma or GED or higher education as allowed by VA standards.
• Proficiency in English, both spoken and written per VA requirements.
• Experience or education demonstrating medical support duties and patient communications.

Responsibilities

• Schedule patient appointments and verify orders per scheduling guidelines.
• Communicate with physicians, case managers and allied staff professionally.
• Enter, modify, and retrieve sensitive patient data in EHR and scheduling systems.
• Maintain confidentiality and handle patient information securely.

Skills

Medical terminology

Record messages

Patient interaction

Communication with clinicians

Computer/program navigation

Education

High school diploma or GED

One year of education above high school

Tools

Electronic Health Records

Scheduling systems

Office automation software

Scanning software

Electronic faxing

Job description

U.S. Department of Veterans Affairs is seeking a Medical Support Assistant at the GS-3 to GS-5 level.

The role involves scheduling patient appointments, processing provider orders, and coordinating with medical staff to ensure smooth patient care. The position requires good English communication, basic medical terminology knowledge, and accurate data entry into electronic health records and scheduling systems.