Outpatient Scheduling & Care Coordinator

Burrell Behavioral Health; Springfield (MO); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Employee Assistance Program

Mileage Reimbursement

Employee Discounts

Workplace Culture

Job summary

Burrell Behavioral Health in Springfield, Missouri is seeking a Centralized Scheduling Representative to be the welcoming first point of contact for clients seeking outpatient and psychiatric services. In this fast-paced call center role, you will connect clients with care by assessing their needs, coordinating appointments, and providing compassionate, professional support.

You will handle incoming calls, verify insurance, schedule first-time visits, document interactions, and protect client

Qualifications

• High school diploma or GED required.
• Previous customer service experience preferred.
• Demonstrated customer service orientation with excellent oral, written, and interpersonal communication skills.
• Strong typing and computer skills with the ability to navigate multiple systems accurately.
• Ability to manage multiple priorities and contribute as a dependable team member.
• Valid driver's license and reliable transportation may be required.

Responsibilities

• Answer incoming calls with courteous, professional assistance and connect callers with appropriate staff or services.
• Schedule first-time appointments for outpatient and psychiatric services and maintain an accurate appointment system.
• Verify client insurance eligibility and referrals using designated websites and software.
• Complete clerical tasks, send appointment letters/reminders, and maintain files and logs.
• Protect client privacy and confidentiality by following HIPAA requirements.
• Collaborate with team members and take on additional duties as assigned.

Skills

Customer service

Oral communication

Written communication

Interpersonal skills

Typing

Computer skills

Education

High school diploma or GED

Tools

CRM software

Multiple systems navigation

Job description

Burrell Behavioral Health in Springfield, Missouri is seeking a Centralized Scheduling Representative to be the welcoming first point of contact for clients seeking outpatient and psychiatric services. In this fast-paced call center role, you will connect clients with care by assessing their needs, coordinating appointments, and providing compassionate, professional support.

You will handle incoming calls, verify insurance, schedule first-time visits, document interactions, and protect client