Compassionate Scheduling Specialist - Outpatient & Psychiatry

Brightli; Springfield (MO); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

Employee Assistance Program

Mileage Reimbursement

Employee Discounts

Paid time off

Job summary

Brightli in Springfield, MO is seeking a Centralized Scheduling Representative to be the friendly first point of contact for clients seeking outpatient and psychiatric services. You will handle inbound calls, assess needs, and coordinate appointments with care and compassion.

In this fast-paced call center role, you will verify insurance eligibility, maintain accurate records, and support the scheduling team while upholding HIPAA standards and a welcoming, professional demeanor.

Qualifications

• High school diploma or GED required.
• Previous customer service experience preferred.
• Strong typing and computer skills with the ability to navigate multiple systems accurately.
• Ability to manage multiple priorities and work effectively with minimal day-to-day instruction.

Responsibilities

• Answer incoming calls, assess needs, and connect callers with appropriate staff or services.
• Respond to routine and crisis-related calls with sound judgment and urgency.
• Schedule first-time appointments for Outpatient and Psychiatric Services.
• Verify client insurance eligibility and referral sources using designated websites and software.
• Complete clerical tasks, send appointment letters/reminders, and maintain logs.

Skills

Customer service

Typing

Multitasking

Interpersonal communication

Education

High school diploma or GED

Tools

Insurance verification systems

CRM software

Job description

Brightli in Springfield, MO is seeking a Centralized Scheduling Representative to be the friendly first point of contact for clients seeking outpatient and psychiatric services. You will handle inbound calls, assess needs, and coordinate appointments with care and compassion.

In this fast-paced call center role, you will verify insurance eligibility, maintain accurate records, and support the scheduling team while upholding HIPAA standards and a welcoming, professional demeanor.