Client Access & Front Desk Specialist

Burrell Behavioral Health; Springfield (MO); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Paid time off

Benefits package

Training program

Career advancement

Supportive culture

Job summary

Burrell Behavioral Health is seeking a Client Access Representative to serve as the first point of contact across multiple clinics in Southwest Missouri, including Springfield, Republic, and more.

The role involves front-desk duties, appointment scheduling, payment collection, and maintaining client records, with opportunities to collaborate with providers and support teams to ensure quality care.

Qualifications

• High school diploma or equivalent required.
• Prior customer service experience preferred.
• Proficiency with Microsoft Office Suite.
• Strong computer skills.
• Excellent typing skills.
• Exceptional organizational skills.

Responsibilities

• Provide exceptional customer service to clients, staff, and leadership team.
• Schedule and reschedule client appointments as needed.
• Complete client intake paperwork accurately and efficiently.
• Collect client cost shares for appointments.
• Work with providers to manage cancellation lists and reschedules.
• Maintain and update provider cancellation lists.
• Accurately complete daily deposit logs.
• Scan documents into client charts.

Skills

Customer service experience

Excellent typing

Great organizational skills

Strong computer skills

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

Burrell Behavioral Health is seeking a Client Access Representative to serve as the first point of contact across multiple clinics in Southwest Missouri, including Springfield, Republic, and more.

The role involves front-desk duties, appointment scheduling, payment collection, and maintaining client records, with opportunities to collaborate with providers and support teams to ensure quality care.