Client Access Specialist - Welcoming Care & Perks

Centerstone; Springfield (MO); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Paid time off

Benefits package (health, dental, paid

Top-notch training

Career mobility

Welcoming culture

Brightli mission

Job summary

Burrell Behavioral Health in Springfield, MO is seeking a Client Access Representative to be the welcoming first point of contact for clients and families. You will verify insurance, collect copays, schedule appointments, and support clinicians by maintaining accurate records and responding to inquiries with empathy.

In this role you will use the EMR system, manage changes, cancellations, and no-shows, and collaborate with teams to ensure timely access to services.

Qualifications

• High school diploma or GED required.
• Excellent typing, computer and office equipment skills preferred.
• Background screenings including criminal, driving, abuse/neglect and fingerprints will be completed.

Responsibilities

• Welcome clients to the clinician practice and verify personal and payment information.
• Schedule clinician appointments and confirm benefits and eligibility; coordinate referrals.
• Answer questions and resolve issues with strong guest relations and problem-solving skills.
• Manage appointments, changes, cancellations, no-shows following established processes.
• Collect payments, issue receipts, balance daily cash, and document transactions.
• Use EMR and other applications accurately.
• Route calls and provide leadership with client experience feedback.
• Maintain a welcoming reception and waiting area.

Skills

Typing

Computer skills

Interpersonal communication

Customer service

Organization

Education

High school diploma or GED

Tools

EMR software

Job description

Burrell Behavioral Health in Springfield, MO is seeking a Client Access Representative to be the welcoming first point of contact for clients and families. You will verify insurance, collect copays, schedule appointments, and support clinicians by maintaining accurate records and responding to inquiries with empathy.

In this role you will use the EMR system, manage changes, cancellations, and no-shows, and collaborate with teams to ensure timely access to services.