Patient Scheduling Specialist – Outpatient & Psychiatry

BBH Burrell Behavioral Health; United States; On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Employee Assistance Program

Mileage Reimbursement

Employee Discounts

Workplace Culture

Additional Perks & Benefits

Job summary

BBH Burrell Behavioral Health in Springfield, MO, is seeking a Centralized Scheduling Representative to serve as the friendly first contact for clients seeking outpatient and psychiatric services. You will assess needs and coordinate appointments with care teams to ensure a smooth patient experience.

This fast-paced call center role emphasizes compassionate communication, HIPAA-compliant privacy, accurate scheduling, and reliable multitasking across multiple systems to support every client.

Qualifications

• High school diploma or GED required.
• Previous customer service experience preferred.

Responsibilities

• Answer incoming calls and assess client needs to connect them with the right staff.
• Schedule first-time outpatient and psychiatric appointments.
• Verify insurance eligibility and referrals.
• Perform clerical tasks and maintain accurate records.
• Protect client privacy in line with HIPAA.

Skills

Customer service

Communication

Multitasking

Typing

HIPAA awareness

Education

High school diploma or GED

Job description

BBH Burrell Behavioral Health in Springfield, MO, is seeking a Centralized Scheduling Representative to serve as the friendly first contact for clients seeking outpatient and psychiatric services. You will assess needs and coordinate appointments with care teams to ensure a smooth patient experience.

This fast-paced call center role emphasizes compassionate communication, HIPAA-compliant privacy, accurate scheduling, and reliable multitasking across multiple systems to support every client.