Compassionate Scheduling Specialist (Centralized)

Brightli; Springfield (MO); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

All-Inclusive Benefits Package

Telemedicine

Employee Assistance Program

Paid Time Off

Premier Training

Professional Growth Pathways

Workplace Culture

Job summary

Brightli in Springfield, MO seeks a Centralized Scheduling Representative (Call Center) to be the first point of contact, delivering warm, professional service and fostering trust in our care. The role centers on scheduling and coordinating patient appointments with attentiveness and care.

The position emphasizes multitasking, composure under pressure, and ensuring prompt, personalized attention across outpatient and psychiatric services in the Southwest Region.

Qualifications

• Excellent written and verbal communication skills.
• Excellent organizational skills.
• Proficient in computer skills.
• Ability to work independently and follow directions.
• Excellent typing skills.
• Capable of establishing effective relationships via telephone and in-person.
• Prior customer service, call center, or medical scheduling experience.

Responsibilities

• Answer all Referral Office calls; disburse calls to appropriate staff as needed.
• Screen all customer contacts for service needs, including crisis situations, and process calls accordingly.
• Schedule customers for their first-time appointments for Outpatient and Psychiatric Services.
• Check availability for Initial Visits, Rafins, and Intra-Agency Requests for Concurrent Services for Outpatient and Psychiatric providers in the Southwest Region. Maintain appointment system and schedule clients appropriately.
• Perform all clerical tasks related to office functioning: sending appointment letters, appointment reminders, filing, reports, activity logs, data entry, and timely updates to tracking systems.
• Utilize various websites and software systems to verify client insurance eligibility and referral sources.
• Adhere to HIPAA guidelines at all times when dealing with customers and co-workers.

Skills

Excellent written and verbal comms

Excellent organizational skills

Proficient in computer skills

Ability to work independently

Excellent typing skills

Phone and in-person relationships

Prior customer service or call center

Education

High School Diploma or GED

Job description

Brightli in Springfield, MO seeks a Centralized Scheduling Representative (Call Center) to be the first point of contact, delivering warm, professional service and fostering trust in our care. The role centers on scheduling and coordinating patient appointments with attentiveness and care.

The position emphasizes multitasking, composure under pressure, and ensuring prompt, personalized attention across outpatient and psychiatric services in the Southwest Region.