Client Access & Scheduling Specialist

BBH Burrell Behavioral Health; Springfield (MO); Vor Ort; USD 38.000 - 42.000; Vollzeit

Benefits dieser Stelle

Employee Assistance Program

Mileage reimbursement

Employee discounts

Workplace culture

Additional perks

Zusammenfassung

BBH Burrell Behavioral Health in Springfield, MO is hiring a Client Access Representative to warmly welcome clients and families. You will verify insurance information, collect copays, schedule clinician appointments, and help navigate benefits to ensure timely access to services.

Qualified candidates have excellent communication skills, solid customer service experience, and the ability to work with sensitive information.

Qualifikationen

• High school diploma or GED required.
• Previous customer service experience preferred.
• Demonstrate excellent oral, written, and interpersonal communication skills.
• Maintain a strong customer-service orientation and use sound judgment during dynamic or potentially stressful client encounters.
• Work effectively with minimal day-to-day instruction while adapting to general direction on new assignments.
• Manage multiple priorities with strong organizational skills while contributing as a dependable team member.
• Demonstrate excellent typing, computer, and general office-equipment skills.
• Successfully complete required background screenings, including criminal record, driving record, abuse and neglect, and fingerprint checks.
• Maintain a current driver’s license, acceptable driving record, current auto insurance, and reliable transportation to assigned work locations.

Aufgaben

• Welcome clients to the clinician practice, verify personal and payment information, confirm insurance coverage, collect applicable copayments, and provide requested information.
• Schedule clinician appointments, confirm client benefits and eligibility, and coordinate referrals to support timely access to services.
• Assist clients, families, and staff with questions or concerns that arise during visits, using excellent guest relations and problem-solving skills.
• Manage appointment changes, cancellations, bumped appointments, and no-shows according to established processes.
• Request, prepare, and review client health records to ensure documentation is complete and current.
• Accurately collect payments, make change, issue receipts, document transactions, and balance daily cash amounts against recorded activity.
• Use Electronic Medical Records and other appropriate applications effectively and accurately.
• Answer and route telephone calls to the appropriate area and place outgoing calls as requested by leadership.
• Provide leadership with helpful feedback regarding the client experience and clinician office practice services.
• Maintain a welcoming reception and waiting-room environment, including straightening chairs, magazines, and other light furniture.
• Operate office equipment, including phones, fax machines, and copiers.
• Participate in service monitoring and quality-improvement initiatives.
• Complete additional duties and projects as assigned by leadership.

Kenntnisse

Customer service

Communication skills

Typing

Ausbildung

High school diploma or GED

Jobbeschreibung

BBH Burrell Behavioral Health in Springfield, MO is hiring a Client Access Representative to warmly welcome clients and families. You will verify insurance information, collect copays, schedule clinician appointments, and help navigate benefits to ensure timely access to services.

Qualified candidates have excellent communication skills, solid customer service experience, and the ability to work with sensitive information.