Outpatient Scheduling & Admin Specialist (AMSA)

U.S. Department of Veterans Affairs; Papillion (NE); On-site; USD 38,000 - 52,000; Full time

Job summary

The U.S. Department of Veterans Affairs seeks an Advanced Medical Support Assistant (AMSA) in Outpatient Services Scheduling to support appointment access, demographic and insurance data capture, and compassionate patient processing.

The AMSA will initiate contact with units, coordinate scheduling, review electronic orders, maintain EMR accuracy, and uphold standard procedures and patient confidentiality.

Qualifications

• Scheduling/coordinating appointments using advanced clinic access principles.
• Collecting and updating demographic and insurance information.
• Patient processing and customer service.

Responsibilities

• Serve as initial point of contact for units, clinics, and patients.
• Schedule patient appointments and track/respond to electronic orders and consults in EMR.
• Maintain accuracy of medical records and adhere to standard procedures and patient confidentiality.

Skills

Customer service

Data entry

Information processing

Medical terminology

Tools

EMR systems

Scheduling software

Job description

The U.S. Department of Veterans Affairs seeks an Advanced Medical Support Assistant (AMSA) in Outpatient Services Scheduling to support appointment access, demographic and insurance data capture, and compassionate patient processing.

The AMSA will initiate contact with units, coordinate scheduling, review electronic orders, maintain EMR accuracy, and uphold standard procedures and patient confidentiality.