Senior Medical Support & Scheduling Specialist

US-Department-of-Veterans-Affair; Jefferson Barracks (MO); On-site; USD 42,000 - 62,000; Full time

Job summary

US Department of Veterans Affairs seeks a Medical Support Assistant (Advanced) to schedule consults and be the first point of contact for patients and partners. The AMSA coordinates a wide range of clerical tasks and supports access to care across clinics and community resources.

At the GS-06 level, incumbents apply advanced knowledge of healthcare processes, patient flow, and coordination with clinicians, while prioritizing duties and maintaining electronic records with accuracy.

Qualifications

• Advanced knowledge of the healthcare process including scheduling across interdisciplinary care delivery and care in the community.
• Advanced knowledge of policies and procedures affecting patient flow, appointment cycles, referrals, follow-up care, and provider availability.
• Advanced medical terminology understanding for clinicians.
• Ability to collaborate with a wide range of medical clinicians to achieve team goals.
• Ability to set priorities and organize work to meet deadlines and regulations.
• Effective communication with internal and external customers via various formats; resolve patient concerns.

Responsibilities

• Schedule and coordinate patient consults across clinics and community resources.
• Serve as primary contact for patients and community partners; manage patient communications and inquiries.
• Enter information into electronic records and review clinic schedules for optimal utilization.
• Monitor readiness for patient visits and manage follow-up care in coordination with care teams.

Skills

Advanced healthcare process knowledge

Interdisciplinary coordination

Patient communication

Electronic health records

Priority setting

Report preparation

Education

High school diploma / GED

Job description

US Department of Veterans Affairs seeks a Medical Support Assistant (Advanced) to schedule consults and be the first point of contact for patients and partners. The AMSA coordinates a wide range of clerical tasks and supports access to care across clinics and community resources.

At the GS-06 level, incumbents apply advanced knowledge of healthcare processes, patient flow, and coordination with clinicians, while prioritizing duties and maintaining electronic records with accuracy.