Veterans AMSA: Advanced Medical Scheduling & Admin

U.S. Department of Veterans Affairs; Livermore (CA); Vor Ort; USD 59.000 - 84.000; Vollzeit

Zusammenfassung

The Advanced Medical Support Assistant (AMSA) position at the U.S. Department of Veterans Affairs sits within the Patient Administrative Support Service.

The AMSA collaborates with the health care team to manage patient intake, scheduling, and records across clinics, following established VA rules and privacy requirements. Key duties include receptionist tasks, admitting patients, routing, and providing phone support, with cross-training to cover clinics as staffing requires.

Qualifikationen

• Experience in administrative support within a clinical or health care setting.

Aufgaben

• Receive patients and initiate admitting process, route to destinations, provide telephone assistance and triage calls.
• Schedule outpatient clinic appointments using the Integrated Scheduling Solution (ISS).
• Participate in data collection and audit for diagnostic codes and outpatient procedures.
• Manage medical records and protect sensitive data under Privacy Act and VA policies.

Kenntnisse

Scheduling appointments

Phone support

Data collection

Medical records management

Customer service

Tools

ISS

EWL

VCL

Jobbeschreibung

The Advanced Medical Support Assistant (AMSA) position at the U.S. Department of Veterans Affairs sits within the Patient Administrative Support Service.

The AMSA collaborates with the health care team to manage patient intake, scheduling, and records across clinics, following established VA rules and privacy requirements. Key duties include receptionist tasks, admitting patients, routing, and providing phone support, with cross-training to cover clinics as staffing requires.