Patient Access & Scheduling Specialist

Talentify; Sheridan (WY); On-site; USD 36,000 - 54,000; Full time

Job summary

The Advanced Medical Support Assistant (AMSA) role at the U.S. Department of Veterans Affairs supports the PACT Care Team in scheduling appointments, verifying provider orders, and ensuring patient safety through proper patient identifiers and privacy practices.

AMSA duties include front-line customer service, data entry into CPRS, and coordinating with clinicians to adjust schedules as needed. Work schedule is 7:30am-4:00pm; telework is not available in this posting.

Qualifications

• Provides essential clerical and administrative support to patients and staff.
• Schedules appointments and interprets provider orders per VHA guidelines.
• Front-line contact with patients; maintains appointment schedules.
• Uses CPRS to integrate health/administrative information.

Responsibilities

• Maintain outpatient clinic appointment schedules and assist with access contingency plans.
• Provide courteous phone and in-person assistance following privacy rules.
• Receive, screen and route calls; document interactions in the system.

Skills

Customer service

Communication

Clerical skills

Patient interaction

Tools

CPRS

Scheduling software

Job description

The Advanced Medical Support Assistant (AMSA) role at the U.S. Department of Veterans Affairs supports the PACT Care Team in scheduling appointments, verifying provider orders, and ensuring patient safety through proper patient identifiers and privacy practices.

AMSA duties include front-line customer service, data entry into CPRS, and coordinating with clinicians to adjust schedules as needed. Work schedule is 7:30am-4:00pm; telework is not available in this posting.