Veterans Care Scheduler — AMSA

U.S. Department of Veterans Affairs; Murfreesboro (TN); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Paid Time Off

Parental Leave

Job summary

The Advanced Medical Support Assistant (AMSA) in the Centralized Scheduling Unit (CSU) supports Veterans by ensuring smooth outpatient appointment processes and assisting with related care activities. It requires full-time availability with a standard government schedule and adherence to VA policies.

Responsibilities include scheduling, screening calls, updating records, and coordinating with clinic staff to optimize patient flow and access to care.

Qualifications

• High school diploma or GED or equivalent required.
• Proficiency in English (spoken and written).
• Experience in medical scheduling or call center environments preferred.

Responsibilities

• Schedules Veteran appointments and coordinates with clinics.
• Screens incoming calls to determine handling or routing.
• Monitors appointment schedules and optimizes clinic utilization.
• Maintains patient demographics and insurance information at check-in.
• Collaborates with interdisciplinary team to support patient care.

Skills

Scheduling

Customer service

Communication

Multi-tasking

Education

High school diploma

Job description

The Advanced Medical Support Assistant (AMSA) in the Centralized Scheduling Unit (CSU) supports Veterans by ensuring smooth outpatient appointment processes and assisting with related care activities. It requires full-time availability with a standard government schedule and adherence to VA policies.

Responsibilities include scheduling, screening calls, updating records, and coordinating with clinic staff to optimize patient flow and access to care.